top of page

Privacy Policy

Contact Details: Name: Chiropractor Mathilde Opsvik
Address: Studio 106, Hackney Downs Studios, 17 Amhurst Terrace, E8 2BT
Phone Number: 07863 455270
E-mail: info@chiromo.co.uk

Types of Information We Collect, How We Obtain It, and Why:

1. Personal Details:

  • Collected Information: Name, Email, Phone Number, Address, Sex, Date of Birth, Occupation, Emergency Contact, GP, Referring Professional, Insurance Details (if applicable).

  • How We Collect It: Directly from you via the intake form on our secure electronic clinic software, JaneApp.

  • Why We Collect It:

    • Consent: You provide consent.

    • Contractual Obligation: To fulfil our contractual relationship and provide the agreed-upon services.

    • Legal Obligation: To comply with healthcare regulations and insurance requirements.

    • Legitimate Interest: To maintain accurate patient records for high-quality care and efficient practice operation.

2. Medical History and Treatment Notes:

  • Collected Information: Detailed medical history, assessment and treatment notes, exercise programs, and relevant medical files.

  • How We Collect It: Documented in clinical notes during and after your visits.

  • Why We Collect It:

    • Consent: You provide consent.

    • Contractual Obligation: To fulfil our contractual relationship and provide the agreed-upon services.

    • Legal Obligation: To comply with regulatory and insurance requirements.

    • Legitimate Interest: To ensure continuity of care, legal protection, and communication with other healthcare providers. 

3. Consent Forms:

  • Collected Information: Responses to consent forms regarding accuracy of information, treatment risks, cancellation policy, and data sharing.

  • How We Collect It: Directly from you via the new patient intake form.

  • Why We Collect It:

    • Contractual Obligation: To document informed consent for treatments and services.

    • Legal Obligation: To comply with legal requirements for informed consent.

    • Legitimate Interest: To ensure clear communication, legal compliance, and protection for both patient and provider.

4. Communications:

  • Collected Information: Text messages, WhatsApp messages, and phone call logs.

  • How We Collect It: Through interactions via the clinic mobile phone.

  • Why We Collect It:

    • Legal Obligation: To comply with healthcare regulations.

    • Legitimate Interest: To document patient interactions, improve care quality, and provide legal protection.

5. Emails:

  • Collected Information: Emails sent to and from our Google Business Mail account (info@chiromo.co.uk).

  • How We Collect It: Through email communications.

  • Why We Collect It:

    • Legal Obligation: To comply with regulatory requirements for patient communication.

    • Legitimate Interest: To document patient inquiries, appointments, and treatment discussions.

6. Payment Records:

  • Collected Information: Payment method and records, including cash, electronic, or insurance payments.

  • How We Collect It: Through transactions recorded in JaneApp.

  • Why We Collect It:

    • Legal Obligation: To comply with tax and regulatory requirements.

    • Legitimate Interest: To manage finances, process insurance claims, and ensure transparent billing practices.

7. Third-Party Payment Processor:

  • Collected Information: Payment details are processed and stored by Stripe.

  • How We Collect It: Through online booking or contactless payments using Stripe.

  • Why We Collect It:

    • Contractual Obligation: To fulfil the contractual relationship by processing payments.

    • Legitimate Interest: To ensure secure and efficient payment processing.

8. Website Hosting by Wix:

  • Third-Party Services: Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform to offer our services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

  • Data Collection and Use: Wix may collect personal information when you use our website, including through the use of cookies and similar tracking technologies. This information may include your IP address, browser type, browsing activity, and other data. Please refer to the Wix Privacy Policy for more information on how Wix handles your data.

  • Security: Wix employs measures to protect data security, such as SSL encryption.

Lawful Bases for Processing Information Under GDPR:

  • Consent (a): You can withdraw your consent at any time by contacting Mathilde Opsvik.

  • Contractual Obligation (b): Necessary to fulfil our contractual relationship.

  • Legal Obligation (c): Compliance with legal and regulatory requirements.

  • Legitimate Interest (f): Necessary for our legitimate interests in providing quality care and efficient practice management.

How We Use Your Information:

  • To provide quality care tailored to your needs.

  • For tax and accounting purposes as required by law.

  • Communicate with insurance companies for payment processing.

  • To share information with Physitrack for exercise programs (with your consent).

  • To comply with legal obligations, such as sharing data with your GP or authorities when required.

How We Store Your Information:

  • JaneApp: Encrypted storage for intake forms, clinical notes, and payment records.

  • Stripe: Secure storage for payment details.

  • Clinic Mobile Phone: Password-protected storage for text messages and phone call logs.

  • Google Business Email: Secure storage for email communications.

  • Wix: Secure storage of website-related data on Wix’s servers.

Data Retention: We retain information for at least eight years as per GCC regulations and will dispose of it securely after this period.

Your Data Protection Rights: You have the right to:

  • Access your personal information.

  • Rectify inaccurate or incomplete information.

  • Erase your personal information in certain circumstances.

  • Restrict processing of your information in certain circumstances.

  • Object to the processing of your data in certain circumstances.

  • Request data portability.

How to Complain: If you are unhappy with how we use your data, you can contact us at info@chiromo.co.uk, 07863 455270, or Mathilde Opsvik, Studio 106, Hackney Downs Studios, 17 Amhurst Terrace, E8 2BT.

 

You can also complain to the ICO at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113



 

5/6/2024

bottom of page